Are the first 3 users really free in Zoho?

3 user licenses are given for free. However, certain key functions are restricted in the free version such as: Mass email (email marketing) Email templates Email templates workflow and auto alerts Rebranding of CRM to your company brand In addition, you will not receive any support from Zoho. Upon purchasing just one user license, you will in fact have the capacity for 3 users plus one admin user and Zoho CRM FULL FUNCTIONALITY. User licenses can be purchased on a monthly basis, meaning you can cease your 4th (paid) user at any time.