Productive and organized conversations in Cliq — explore the “threads” feature

In team channels, many messages often appear at the same time. In such a situation, it is easy to lose important information or answers that require our attention. As team members post subsequent updates, it can be difficult and distracting to find a specific conversation in the channel.

therefore Zoho Cliq introduced the function Threads, which allows you to organize discussions and conduct conversations in the right context.

Thanks to this, all the answers for a particular message are collected in one place.

How do threads work in Zoho Cliq?

Imagine a situation: you are working on an important project and want to share it with your team for feedback. You post a message on the team channel in Zoho Cliq and you wait for answers.

In the meantime, other team members post their own updates on the work. As a result, the answers to your question appear in the feed in chronological order, not in the context of your message.

To avoid constantly scrolling the conversation, you can use replies in threads.

When someone replies in a thread:

• the parent message remains the reference point
• All the answers appear in one place
• The context of the conversation is preserved.

This makes discussions more transparent and easier to follow.

When to use threads instead of regular messages?

Threads are especially useful in a few common situations.

1. Announcement channels

If your team has a dedicated ad feed, users can respond to ads right in the threads.

Thanks to this, the channel remains transparent and is not flooded with additional news.

2. Handling of technical requests

In many companies there are channels dedicated to handling technical requests.

Notifications of new submissions can appear automatically, and the team can discuss details and solutions in threads, without disrupting other conversations in the channel.

3. Feedback to the work of the team

Threads are great for giving feedback on other people's work, such as when someone shares:

• graphic design
• blog article
• response to the customer.

All comments remain in one place.

4. Discussions about projects and events

Instead of creating new channels or short-term groups, you can have conversations about:

• marketing campaigns
• new products
• corporate events
• competitions.

Threads help maintain order in the workspace and reduce chaos in team communication.

What can you do with threads?

Threads function in Zoho Cliq offers many practical possibilities.

Track and Follow Threads

If a thread needs your attention, you can follow it and receive notifications of new messages.

You can also unfollow the thread at any time.

Mentions of users

If you want to attract the attention of a particular person, you can mark them in the thread with @wzmianki.

This is a quick way to direct your question to the right person.

Scheduling meetings

From the thread you can also:

• schedule a meeting
• start an audio or video call.

Thanks to this, the conversation can quickly move to a more direct form of communication.

Managing the Thread View

You can customize how threads are displayed and view only the conversations that are most important to you.

Automatic thread tracking

There is also the ability to automatically track all threads in the selected channel.

This way you won't miss any important conversation.

Close inactive threads

When the discussion is over, you can close the thread.

This allows you to maintain order in communication and make room for new conversations.

Zoho Cliq — efficient communication in the company

Threads function in Zoho Cliq significantly improves the organization of team communication.

Thanks to her:

• conversations have a clear context
• important messages do not disappear in the channel
• Teams work more efficiently.

If you are not already using Zoho Cliq, it is worth checking its capabilities.

👉 Learn more about Zoho Cliq features
https://www.zoho.com/cliq/

👉 You can also test Zoho Cliq for 15 days for free and see how it improves communication in the company.

If you have questions about implementing Cliq in your organization — contact us, we will be happy to help.

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