An AR remote assistance platform that allows experts to support technicians and customers remotely via camera feed, annotations, and voice communication.
AR remote technical support for service and field support
Zoho Lens is an augmented reality-based remote technical support platform that helps experts support technicians and customers without the need for immediate on-site visits. It enables camera feed viewing, AR annotations, voice calls, and session recording, allowing organizations to diagnose problems faster and guide users step-by-step. Zoho Lens is particularly effective in service, maintenance, and technical support. This helps companies reduce travel costs, shorten response times, and increase the effectiveness of remote problem-solving.
Fewer service trips
An expert can see the situation on the other side and guide the user or technician remotely. This helps reduce the number of on-site interventions and lower service costs.
Improved communication for technical issues
AR annotations, screenshots, and real-time conversation help convey instructions more precisely. This allows companies to reach solutions faster and reduce the risk of errors.
Support for field teams and maintenance
Zoho Lens is highly effective where access to a visual feed from the site of a malfunction is needed. This improves the efficiency of service and technical support operations.
Faster expert knowledge transfer
Experienced specialists can support multiple locations without a physical presence on-site. This allows organizations to better scale knowledge and accelerate the resolution of complex problems.
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